Privacy Policy

1. Overview & Scope

Electrical Repair Pros ("we," "our," or "the platform") provides this Privacy Policy to explain how personal information is gathered, managed, utilized, and disclosed when you access https://localelectricalrepairmasters.com or communicate with our dispatch desk via 877-451-0206. We connect residential and commercial property owners with qualified, independent electrical service professionals nationwide.

By using this website, calling our telephone dispatch coordinators, or submitting an inquiry form, you consent to the information collection and handling practices outlined in this policy.

2. Information We Collect

To coordinate on-site diagnostic troubleshooting and electrical repairs, we collect several categories of information:

• Direct Contact Details: Your full name, telephone number, email address, service address, and municipal location.
• Service & Diagnostic Descriptions: Details regarding your electrical panel, tripped circuit breakers, flickering fixtures, burning odors, or outlet failures that help dispatchers assign the appropriate technician.
• Telephony & Audio Data: Inbound and outbound phone calls made to 877-451-0206 may be recorded or monitored for quality assurance, dispatcher training, verification of service estimates, and call routing accuracy.
• Technical & Usage Information: Standard server logs, IP addresses, browser types, device identifiers, referring URLs, and anonymous user behavior collected automatically to improve website performance and security.

3. How Your Information Is Used

We utilize the information collected for specific operational purposes directly tied to electrical service delivery:

• Connecting you promptly with local electrical specialists in your service area.
• Facilitating phone dispatch, appointment scheduling, and on-site arrival notices.
• Confirming diagnostic findings, written work orders, and itemized cost estimates.
• Addressing customer service inquiries, billing verification, or disputed charges.
• Safeguarding our platform against fraudulent activity, spam, and security threats.

4. Sharing with Independent Electrical Technicians

When you request assistance, we transmit necessary contact and diagnostic details (such as your address, phone number, and reported breaker or wiring symptoms) to independent electrical contractors within our network who service your territory.

We do not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing or advertising purposes. Information is shared only with verified dispatch partners, telecommunications carriers, and software infrastructure providers who assist in operating our service and are bound by confidentiality obligations.

5. Telephone Calls & TCPA Consent

By placing a telephone call to our published number or submitting your telephone number through our contact form, you provide express written consent to be contacted by Electrical Repair Pros or our dispatched local electrical contractors via telephone, SMS, or automated routing systems regarding your electrical inquiry. This consent applies even if your phone number is registered on any state or federal Do Not Call registry.

6. Data Protection & Security

We implement industry-standard administrative, physical, and technical safeguards designed to protect personal data against loss, unauthorized access, alteration, and misuse. All website transmissions are encrypted using Secure Sockets Layer (SSL) protocols. While we take rigorous measures, no method of digital transmission or electronic storage is completely infallible.

7. Your Consumer Privacy Rights

Depending on your state of residence (such as California under the CCPA/CPRA, or Virginia, Colorado, and other jurisdictions with comprehensive privacy statutes), you may hold specific rights regarding your personal information:

• The right to know what personal categories of data we collect and how they are processed.
• The right to request the deletion or correction of inaccurate personal records.
• The right to opt out of certain data processing or referral transfers.
• The right to be free from discrimination for exercising statutory privacy protections.

To exercise any of these rights, please contact our privacy compliance team using the contact methods below.

8. Cookies & Analytics

Our website may utilize lightweight session cookies or basic web analytics to understand traffic trends and optimize site load times. You can manage or disable cookie preferences through your web browser settings without impacting your ability to call our dispatch number.

9. Contact Us

For inquiries regarding this Privacy Policy, personal data requests, or our dispatch network practices, please contact us: